5 Lessons For Crisis and Incident Management

May 8, 2019

No matter your business size, sector or location, it’s important that everyone in your business is well aware of protocol in the rare case of a major incident and/or crisis. The chances of anything dangerous or harmful happening to your business are always slim, however, if your employees aren’t aware of what to do if something does occur, it can cause more difficulties and struggles.

Whether it be a digital attack or a real-life face-to-face one, having the right crisis management training and procedures will ensure that it’s dealt in the best, most efficient way. There are various lessons to learn when developing a crisis management plan so that operations run as smooth as they possibly can.

  1. Ensure Everyone Knows Protocol

This is definitely number one when it comes to managing a crisis in the workplace. Everyone from your head director to your cleaner should be aware of the processes that are put in place to protect all assets of the business, including themselves. Whether it’s an area to try and reach or a person you must aim to contact, it’s important everyone knows how to move forward once they are aware of a crisis.

  1. Learn To Calculate The Risk

By taking into consideration all the possible threats you may face makes it easier to calculate their risk and either prevent or slow down the situation at hand. Whether it’s adding locks to doors to limit the route of something like an active shooter, or having a storage of water and food if a natural disaster hit, calculating the risk of a number of potential crisis’ is important. Creating plans for each potential crisis’ means that you can prepare as much as possible.

  1. Time Is Of The Essence

When it comes to the online world, we know how important time is and just how quickly things can go viral and often be blown out of proportion. If anything happens in your business that is being spoken about online and is perhaps picked up by news reporters, it’s best to put out a statement from yourselves as quickly, but professionally put together, as possible. Expect backlash in all aspects, but know that it’s important to put out a statement.

  1. Test Your Response

You’ve attended the appropriate training and sat with suitable colleagues to put together several plans of actions for if a crisis was to occur, don’t just leave it there and hope for the best. Ensure that every member of staff knows the ins and outs of each process by testing it. Taking the time out to do this on a fairly regular basis could be the difference between a slight crisis and an absolute disaster. By testing out your response, you could save not only your business but more importantly, someone’s life.

  1. It Can Affect Anyone

No business can be completely immune to a crisis. Whether it be a natural disaster, a fire, an online hacker or an active shooter, there isn’t a usual suspect of companies that are targeted. Regardless of if you are a whole office building located in central London or a small agency in a small seaside town, threats can occur and crisis’ do happen.

Are you unsure of where to begin when it comes to managing a crisis? Now is not the time to panic, here at Kiasu Crisis Management we can help you put things in place to deal with a crisis professionally and efficiently through our Crisis Management Training Courses. We can work alongside yourself and everyone in your business to give you the knowledge and hands-on experience of what to do in case of an incident, making sure you are as prepared as you can be.

If your company is after more in-depth crisis management training, take a look at our range of crsis management training courses and get in touch with our team for more information or to book a place. 


Back to blog

Mailing list

Join our mailing list for alerts, updates and more from across the Kiasu Group.

Call us on 0208 988 1662 or email us here.